MONTREAL, March 28, 2024 – Oral Science confirms its EMS shoppers will proceed to obtain assist concerning integration and upkeep straight by way of EMS going ahead. In truth, as of March 8 2024, EMS requires that each one dental workplaces who bought an AIRFLOW® Prophylaxis Grasp, AIRFLOW® One or any associated products by way of Oral Science, to contact EMS customer support at +1 (800) 367.0367 or custsvc@ems-na.com for questions or issues, and electronic mail EMS at emsrepairs@ems-na.com for service authorization, repairs upkeep or troubleshooting.
As per EMS’s directions, Oral Science can not proceed providing service on EMS products bought by way of the corporate. Nevertheless, Oral Science’s stock of EMS products will stay obtainable to buy till full clearance.
« 4 years in the past, Oral Science led the trade by way of our partnership with EMS. At this time, we sincerely remorse that EMS ended the connection with us. We perceive the irritation it’s possible you’ll expertise surrounding this example. Our Dental Hygiene Specialist Workforce is trying ahead to the continued partnership with main and progressive Canadian dental workplaces », commented Daniel Ménard, CEO and co-founder of Oral Science.
For questions, or to share issues concerning these circumstances, please contact Daniel Ménard straight at d.menard@oralscience.com
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